Calm control. Human first.
Operations
Maintenance triage
Intake a request, let AI classify urgency, and keep irreversible actions behind a human check. Demo mode — no outbound dispatch.
Open work
4
Active tickets
Needs human
3
Approval / review
Emergencies
1
Never auto-downgraded
AI handled
1
Routine queue
Live triage queue
What needs a human now vs. what AI can safely hold.
New intake
AI classifies urgency. Emergencies always route to a human.
Ticket detail
Review AI triage, then take a human action.
Smell of gas near stove
Harbor Court · Unit 4B · Maya Chen
Emergency detected
Possible gas leak. Tell occupants to leave and call the gas utility / 911.
Do not delay. Escalate now. AI will not silently downgrade this case.
Tenant report
Tenant reports a strong gas odor in the kitchen after using the stove. Neighbors also noticed the smell in the hallway.
AI summary
Classified as emergency for Harbor Court · Unit 4B. Possible gas leak. Tell occupants to leave and call the gas utility / 911. AI prepared the escalation path only — no autonomous dispatch.
- 1Intake
- 2Triage
- 3Review
- 4Action